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Know the Rules Before You Play

These terms govern how michlotto operates for eligible accounts in supported US states — covering account use, payment activity through PayPal, Venmo, and Play+, and your rights as a user.

State-eligible access onlyPayPal, Venmo, Play+ coveredAccount terms apply at registrationPrivacy rules explained hereContact rights outlined below
michlotto Know the Rules Before You Play
POLICY CONTACT

How to Reach Us on Legal Matters

If you have a question about your account terms, a payment dispute involving PayPal or Venmo, or a data access request, our support team handles all of these. Use the live chat inside your account dashboard for the fastest response, or email us for anything that requires documentation. We aim to acknowledge every written request within one business day.

Live Chat Access live chat directly from your account dashboard. Fastest path for account terms questions, payment disputes, and identity verification follow-ups.
Email Support Send written requests — data access, account closure, or policy clarification — to our support email. We acknowledge documented requests within one business day.
Account Help Center The Help Center in your account settings covers common legal topics: how to request your data, how to update personal details, and how to close your account formally.
YOUR RIGHTS EXPLAINED

How We Handle Your Data and Account Security

We hold personal data only as long as your account is active or as required by state law. You can request a copy of your data or ask us to correct it at any time through the Help Center. Cookies track session activity and payment preferences — you can manage cookie settings from the footer of any page. Account access is protected by multi-factor authentication; if you suspect unauthorized access, contact support immediately and we will lock the account pending review.

Data Retention

Your account data is kept only for as long as required by applicable state law or for the active life of your account. You can request deletion after closure.

Cookie Policy

We use session cookies to maintain your login state and remember payment preferences like your linked PayPal or Venmo account. Manage or opt out via footer settings.

Account Security

Multi-factor authentication protects every login. Suspicious activity triggers an automatic account hold — you will be notified by email and given steps to restore access.

Request a Change

To correct personal details, update your linked payment method, or formally request your stored data, go to Account Settings or contact support through live chat.

Common Legal and Policy Questions

These are the questions we hear most often about account terms, data handling, and your rights as a michlotto account holder. If your question isn't here, the live chat team can walk you through the specifics.

Access depends entirely on your state's laws governing online wagering. Eligibility is checked at account creation. We do not operate in states where it is not permitted.

We do not store your PayPal or Venmo login credentials — only transaction confirmation records, which are retained as required by state law and then deleted on schedule.

Yes. Submit a data access request through the Help Center inside your account. We will compile and send your records to the verified email on file within the window required by applicable law.

Contact support via live chat or email with your transaction ID and a brief description. We will open a review and respond in writing. PayPal and Venmo disputes may also be raised directly with those payment providers.

We send an email to your registered address before any material term change takes effect. Continuing to use the account after that notice counts as acceptance of the updated terms.

Submit a closure request through Account Settings or by emailing support. We will confirm closure in writing and process any remaining eligible balance before the account is deactivated.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.